I had truly horrible experience with this company. As of today, the refund still has not hit my bank. how do i remove the top white drawer to make plumbing connections? They keep giving me false info that they already sent a refund and when I ask for a transaction ID they again say I need to talk to "accounting" and of course, I never hear back. I don't recommend to buy from Decorplanet.com. Not sure they really exist. Well, that was better than nothing so I agreed. 1 star reviews on their products don't get posted. Decor Planet reviews and Decorplanet.com customer ratings for January 2021. Write a review Write a review Reviews 1 Write a review. I said to play the recording of my purchase. After receiving a defective product, I reported the issue immediately and was asked to sent a picture of the product. 7,893 reviews for DecorPlanet.com, rated 4.69 stars. Very disappointed in my purchase with them and $2,000 in the hole for a bathroom vanity that I thought was going to be high quality! He did research on the products I needed. If it is not there in a week, I'm calling the fraud department at the bank to let them handle it. Purchased an $1100. DecorPlanet.com, Hello Oswaldo, We were looking for working coupon code and promo codes etc. my tracking # : 111-0557908-4935463. This company can not function in this manner. 4 months later after daily chats..... still sending! We apologize for the lack of communication. Never will I do business with them again. 00 vanity set from DecorPlanet.com and absolutely no issues with delivery schedule. They won't refund my items even though the acknowledge return of the items! Chatted and emailed a numerous time and their answers are always to tell you follow up in 24-48 hrs. Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. We were looking for working coupon code and promo codes etc. Very disappointed with the service we received this time. 3.2. decorpl anet.com. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DecorPlanet.com Customer Service. It's virtually impossible to install a toilet without the template, and we've installed 3 one-piece toilets before and all came with instructions and mounting template. Every time I call to complain they say I need to talk to "accounting" and they will call me back, which they never do! They kept lying and stating I asked for the wrong item. Regards, I was notified about a week later that it had shipped. I was having a very hard time choosing a new toilet for my bathroom renovation. Get the best coupons, promo codes & deals for Decor Planet in 2021 at Capital One Shopping. I ordered a tissue holder to put along the side of my new vanity, and realized that the handle did not twist from right to left, as I needed a left handed model. Hector will contact you shortly. Received cartridge and after swapping, faucet still leaks. I emailed the company and they were prompt in asking me to take pictures of the damage, but once I emailed the damage I didn't hear back notwithstanding multiple emails back to the company. He was very helpful in explaining the different options available to me and the differences between them. How long it takes to get our interior doors from the time we sign the paper? Verified customer Review updated: Jun 29, 2020. I still haven't received the refund. Come find out The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! I reached out to customer service and got outstanding support from Venice G. Who followed up diligently. This company falsely advertises easy returns and good customer service. I sent an email to hector aponte on dec 05 regarding a fresca shower panel that is only putting out hot water. DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 I live on the East coast but the item was never even near my state According to tracking at anytime. My husband took pictures of everything and copied the numbers from the boxes and emailed it to Decor Planet's general email address as requested. Regards, Ordered vanity. My exchanges with customer service were very cordial and helpful. Decorplanet carries some really modern and stylish vanities, sinks, toilets, etc. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. As stated in our return and shipping policies, "In the unlikely event that you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. Depending on the date of purchase, this model can have either a screw or a clip that holds the track to the drawer. Read real customer ratings and reviews or write your own. Had a mirror door lightly chipped. However, their service and willingness to stand behind what they sell is awful. Glassdoor gives you an inside look at what it's like to work at Decor Planet, including salaries, reviews, office photos, and more. They never reply you to follow up. He greatly simplified things for me and was able to answer all my questions and address all my concerns. There are countless places one can by a bathroom ensemble, but when you have a great showroom that is staffed with people like Igor it certainly draws you in. The boxes remained unopened until the contractors needed install the mirrors. Search for other Bathroom Remodeling in … We've been purchasing various products on-line and in store from Decor Planet for over 4 years and never had issues like this before. They called Franke and confirmed that the picture associated with the product listed in Decor Planet was wrong and misled me. Regards, I advise all customers to stay away and go with a reputable company that's honest and care about customer service. Next day got email saying it wouldn't ship until May 5th. How long will it take a tub to be shipped to zip code 31522?https://www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli. I found free discount code and deals. During our time in… DecorPlanet has a consumer rating of 3.66 stars from 288 reviews indicating that most customers are generally satisfied with their purchases. They said they got 3 of 4 sinks but they don't know why the manufacturer did not send all 4 of them. Here is Decor Planet.com Reviews. I order the wrong item. DecorPlanet.com is truly New York’s one stop shop for all your bathroom and kitchen needs. I will definitely buy from them again. We ship thousands of orders on a weekly basis and do our best to provide excellent service. May 5th I called them and they said it was on back order until July. Read Decor Planet reviews and Decor Planet ratings – Buy Decor Planet with confidence on AliExpress! Its too bad I did not research the company before placing an order. Best, Live and learn. Dear decor planet: i bought a fresca fvn8008tk mezzo 36" wall hung vanity. I found free discount code and deals. Reviews from DecorPlanet.com employees about DecorPlanet.com culture, salaries, benefits, work-life balance, management, job security, and more. To find more information about reviews and trust on Sitejabber.com please visit. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Stay away if you value customer service. How do you handle an item that comes damaged? They charged me a crazy shipping fee and a restocking fee despite the doors being sealed and unused AND me purchasing a replacement door from them. No touch up kit sent. Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home & Decor. Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home And Decor. During our time in… 2 Decor Planet reviews. See what employees say about what it's like to work at Decor Planet. He even offered me some additional tricks regarding the installation. These are most likely Active reviews and provide the most accurate picture of the company. I recently purchased from Decor Planet and was so impressed I felt compelled to write a review. Kind, sincere, patient and professional. Ordered some sinks. But in stock, you get same price I got. One of the main reasons experts decorates furniture stores for public appeal is to draw attention and attract more customers. Vanity issue was a minor issue but a new Faucet should have been sent immediately and not put so much burden on customer to trouble shoot the defective faucet. DecorPlanet.com Reviews 1 • Average . Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. We apologize for the delayed response. do you provide a return sticker? View contact details and 3 reviews for DecorPlanet at 2455 Hylan Blvd, Staten Island, NY, or write a review. Share your voice on ResellerRatings.com If you’re shopping for bathroom vanities or fixtures in Manhattan, Brooklyn or Staten Island, you must stop by the DecorPlanet.com showroom. how long it take to ship ? However the on line chat was on the money and Evander called right back. I selected decorplanet.com for a plumbing part because their website stated the item was in stock and would be shipped within two days. The quarantine slowed the receipt of the newer model, but now I've got it and it works great. Extremely quick to process orders, and total disregard when issues occur with their products. After searching around she said she would call me right back. Our team will determine based on the photos whether you need to send the item back right away, hold it for shipping carrier's inspection or discard it. I ordered a deluxe walk in microbubble hydro tub & put a down payment on it.....but now these reviews have gotten me nervous. Once the boxes were opened we noticed that the mirrors were damaged. DecorPlanet.com, Hi David, They never canceled the order the first time. Moreover, you may take advantages of daily deals, sales and coupons. i would like to oreder but would be curious to hear from you. They had the best price I found on the internet, about 20% less than Amazon. DecorPlanet.com. i order a delta faucet. Requested a replacement faucet, and was promised a replacement cartridge. I still have no product. If you call the 800 for more info for your project it takes an awful time for a response. oswaldo First off, I was promised a great price if I bought my bath vanities right away, while they were not in stock. I wish they had been honest about the delivery date up front. Decor Planet has … Read real customer ratings and reviews or write your own. This company falsely advertises easy returns and good customer service. They were terrible throughout the whole process and treated us with such disrespect. DecorPlanet.com, Do not buy anything from them. Please let us know how we can assist you with your order. Despite the fact that I sent many pictures of the defective merchandise as well as its original packing box, all DecorPlanet offered me is 50% off of a replacement. They never answer your emails or your calls unless you are purchasing. Here is Reviews For Decor Planet. Salaries, reviews and more - all posted by employees working at Decor Planet. They gave me a date by which it should be delivered. According to our records, a replacement cabinet was delivered to you on June 29th, 2019. This is the Decor Planet company profile. Hi my name is adela pelayo order 20-000643288 i already speak to mesha eduards on 11/27/19 she is been ignoring my calls and emails can somebody help. See what employees say about what it's like to work at Decor Planet. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Stay safe with our COVID-19 guide. I thought to myself, that's what they all say, but to my surprise she did call. Vanity arrived slightly chipped and faucet was defective (leaking). DecorPlanet.com, Gain trust and grow your business with customer reviews. Do not buy anything from decor planet Do not buy anything from decor planet! Got a service representative right away. Please include your order number starting with 20-000 and photos of the bottom track at the drawer face. Compare pay for popular roles and read about the team’s work-life balance. Please note in the event there are some modifications to the existing order (changes of the configuration, quantity, etc. The spray head was as advertised and their service and care were admirable. Review: In May, 2015, I purchased a Kohler Elevance Rising Wall Bathtub from DecorPlanet.com for the sum of $12,789.95. No fuss at all. If you want customer service go elsewhere. Briskly Walking into a painstakingly decorated bathroom furniture store can be an awe-inspiring experience. he never answered it. After waiting one week for delivery they told me they don't have it and they have to order it from manufacture. When I cancelled the $1,057 order I got the rude run around for two weeks. Beats the bog standard home depot/lowes fixtures. Once they have your money, good luck trying to get help with anything! You have been working with one of our senior sales representatives and you can always reach out to him directly for any follow-up questions. 801-879-2264, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. They suck. We are still waiting a 5/28 delivery on 6/10 with no answers. Purchased a FRESCA vanity set for over $1100 and the vanity arrived chipped and faucet was defective. The woman in chat kept saying they would send replacements! Kudos to decor planet on hiring great staff. Do not buy anything from decor planet! I discovered this page. I received the wrong item. A free inside look at company reviews and salaries posted anonymously by employees. Hello Rachelle, Their customer service and response was exceptional. We worked out a viable solution. Evander helped me on phone order and was great. Told them to cancel my order. DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 You can find contact details for DecorPlanet.com above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … I purchased shower doors from them at nearly $700. They literally take your money and never answer any of your concerns. But There only a 30 days window to return your items. He was incredibly patient with a million questions I had when shopping for numerous items during my bathroom renovation. ), additional processing time will be added. Chat to customer service email the return label, pickup was arranged and the the item arrives 2 days later. Horrendous service!!! We use cookies for analytics, personalization, and ads. © 2021 Trustpilot, Inc. All rights reserved. Unfortunately, no company is perfect and mistakes sometimes do happen but we always work with our clients on fixing the issues. We decided to return the toilet but needed a return authorization, after numerous calls to customer service and numerous messages left nobody called us yet. We guarantee it will help you envision your dream remodel! Our community found 6 coupons and codes for Decor Planet. Once they have your money, they forget you. P and wish I would have reached out to him sooner. I got a great price on a Toto toilet with washlet. You get conflicting answers on when you get delivery. Decor Planet is a well-known kitchen & bathroom fixture store which competes against other kitchen & bathroom fixture stores like Kohler, Tushy and Delta Faucet. This was our 4th time purchasing products from this store. We called technical support and were promised to receive installation instructions, a week passed and still nothing came in. They replaced the washlet with a newer model! But other consumers will not be aware of this due to the fact that they don't post 1-star reviews. I will say that what sets it apart is its staff. Ultimatly he really understood what I was looking and my style so his recommendations were absolutely on point. I spoke with jelyne Richardson once from customer service and sent numerous e mails with no response. Unfortunately, the washlet started making a buzzing sound. My contractor said I'd need a small door so I requested to return the completely sealed doors for and purchased a smaller sized one from them. Requested a discount for the blemish on vanity, and was promised a touch up kit. have i made a mistake? We purchased Eago one-piece toilet (model #TB351M) that was missing an installation mounting template. Received my order damaged, UPS recorded the clearly visible damage! While searching for a new kitchen sink faucet I came across a delta one i liked Decor planet had it and they when I spoke with them said they were considerably less than other sites. DecorPlanet.com, Hello Sally, Share your voice on ResellerRatings.com Igor was amazing. For days I researched Toto toilets and after feeling overwhelmed I chatted on line with Alex and then spoke to Alex directly at Decor Planet. If you have anything that can be damaged check right away! at Google for our online shopping. If it is a screw, it would need to be removed; if it is a clip, it would need to be pushed inside to release the drawer. This business cares more about restocking fees than about customers. Hung up on once. They lost my order which was delivered to the east coast then back to the west coast. They literally take your money and never answer any of your concerns. Best, When looking at reviews online, keep these tips in mind: - Look for companies with a large number of ratings and reviews, from a trusted 3rd party review source like Shopper Approved. The WoT scorecard provides crowdsourced online ratings & reviews for decorplanet.com regarding its safety and security. arrived this past friday, damaged called on friday. decorpl anet.com. DecorPlanet.com I”ve purchased a tub from these guys and it was quite an expensive one. 11 customer reviews of DecorPlanet.com. Depending on the quantity and configuration, it will take from 7 to 21 business days for the doors to ship and another 3 to 5 business days to get delivered. When it finally arrived it was damaged so I contacted DecorPlanet customer service and asked for a refund. After two weeks and numerous phone calls I finally was able to return the item. I have placed several calls to CS and written several emails, and they are pretty much in ignoring mode... no return responses. Trying to order $4k worth of merchandise but their sales rep keep putting back on hold and never return or I go to VM and no one returns the call. We bought a toilet, a vanity, sink, faucet and a shower set. DecorPlanet.com, Hi Cathy, They stuck with their findings until I finally got a customer service rep to really listen to the call and determine I was correct. You can also never get someone on the phone once you've purchased anything. So net, net, great customer service but make sure they should have had the right product associated with the picture on the site. I did buy a Franke grid for my kitchen sink. Final got a rep on the line. Got the towel warmer but wrong color. Learn how to stay safe during COVID-19 in our new guide: Now let's wait and see how they will resolve my issue. Explore an interactive map with places nearby.